Look at logs to troubleshoot issues#

Looking at and interpreting logs produced by various components is the easiest way to debug most issues, and should be the first place to look at when issues are reported.

This page describes how to look at various logs in different cloud providers.

Google Cloud Platform#

On GCP, by default, all logs produced by all containers and other components are sent to Google Cloud Logging. These logs are kept for 30 days, and are searchable.

Accessing the log explorer#

  1. Go to the log explorer on your browser.

  2. Make sure you are in the right project, by looking at the project selector dropdown in the top bar, next to the ‘Google Cloud’ logo. If you are not in the correct project, switch to it before continuing

  3. There is a query input textbox where you can write queries using the Google Cloud Logging query language, and get output. There is also a way to explore logs by resource type, as well as time sliders. However, for most of our logs, the ‘log levels’ (error, warning, etc) are not parsed correctly, and hence are useless.

Common queries#

Look at hub logs#

The JupyterHub pod’s logs can be fetched with the following query:


This gives logs of all containers in the hub pod in all namespaces in the cluster. You can narrow it down to a particular namespace with:


Look at a specific user’s logs#

You can look at all user pod logs from a given namespace with:


To look at a specific user’s pod logs:


Note that you need the escaped username, rather than just the username. You can either spot it by taking a quick look at all the logs and finding out, or by using the following python code snippet:

import escapism
import string

username = "<your-username>"
escaped_username = escapism.escape(
    username, safe=set(string.ascii_lowercase + string.digits), escape_char="-"


Another super-quick shortcut is to replace any - in the username with -2d, any . with -2e and any @ with -40. If your username contains more special characters, highly recommend using the script instead - escaping errors can be frustrating!

Look at dask-gateway logs#

The following query will show logs from all the components of dask-gateway infrastructure - the controller, api and the proxy. Note that this does not show logs from specific schedulers or worker pods a user might have started.


Full-text search across logs#

If you are looking for a specific string across all logs, you can use textPayload as a field to search for.


This is most useful when combined with any of the other queries here. For example, the following query will search across all user notebook pod logs: