Support tasks

This section lists various tasks that engineers might do as part of support requests.

There is also a wiki with per-cluster support notes.

• Access home directories of users of a hub
• Add a simple python package to an image we maintain
  • Pre-requisites
  • Determine if this is a ‘simple’ package addition
  • Implementing a simple package addition
  • Escalation
• Decrypt encrypted information sent to support@2i2c.org
  • Pre-requisites
  • Decrypt received message
• Build a Docker Image remotely
  • Building images remotely
  • Testing images remotely
  • Limitations
• Apply Cloud Credits
  • Amazon Web Services
  • Google Cloud
• Give Grafana access to a community representative
• Adding admin users based on a support request
  • Caveats & future work
• Provide the hub on a community maintained domain
  • Terminology
  • Providing the community instructions for changes they need to make
  • Verify the DNS changes
  • Preparing the configuration change
  • Deploying the configuration change
• Reset a Hub
  • Delete all home directories
  • Clear out existing list of users
  • Notify the community